SIZING / FIT:
- How does your apparel fit?
For your convenience we provide both general size guidelines as well as actual garment measurements on each product page. If you still have questions give us a shout at firstname.lastname@example.org or send us a chat message, and we will be happy to help!
- Where can I try on your apparel?
In the comfort of your own home! Western Rise is an online brand so consider your bedroom the dressing room. We also offer free returns / exchanges so feel free to buy two sizes and return what doesn't fit.
ORDERS / SHIPPING:
- What are your shipping policies?
We offer free standard (3-5 business days) shipping for all domestic (US) orders over $150.
For orders under $150, we offer $7 flat rate ground shipping (3-5 business days).
We also offer several different Flat Rate expedited shipping options*:
Express (2 -3 business days) - $20 flat rate
Overnight (1 business day) - $40 flat rate
*Due to COVID-19 restrictions, expedited shipping options no longer carry a guarantee due to our carriers suspending them temporarily. Because of this, we have suspend Overnight delivery. We will offer it again as soon as we are able to.
Please note: all shipping option times are based on in-route time after the order has been processed. The first business day after your order is processed, is the first shipping day.
Orders that are received before 12pm EST Monday-Thursday are processed same-day, and are shipped from our warehouse in Louisville, KY. Orders placed after 12pm Friday, or orders placed Saturday-Sunday, are processed the following business day (usually Monday).
*Due to COVID-19 precautions, processing and shipping times for orders are seeing a small 1-3 day delay. We appreciate your understanding and patience.
If you have any questions about shipping times or estimates please reach out to us at email@example.com before you place your order
- Do you offer international shipping?
Yes! We offer shipping with Passport and FedEx to a variety of countries in North America, Europe, Asia and the world. Shipping rates are set by our carrier and are shown at checkout. Once your order is shipped, we will provide you with point-to-point tracking.
If you do not see your country listed in shipping options, please contact us at firstname.lastname@example.org for additional shipping options.
*Due to COVID-19 precautions and related delays, international orders are taking a few extra days to process. Packages are also taking an additional 2-4 weeks for delivery but you will receive an accurate delivery estimate once your order ships. We appreciate your patience with these delays and please feel free to reach out to us if you have any questions/concerns.
Please note: When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination, but we also offer the option to pre-pay these fees when you place your order.
You are responsible with ensuring compliance with laws and regulations of the country of destination. Western Rise does not have any responsibility on these additional charges that may apply.
If you are unsure of the customs fees leveraged by your country of origin, we encourage you to contact you local customs office prior to ordering.
We do not currently offer expedited shipping options for international (Non-US) shipments.
- Can I make a change to my order after placing it?
Our warehouse ships orders very quickly which makes it extremely difficult for us to make changes to orders once they are placed. Because of this, we are not able to guarantee any requested changes to an order after it is placed.
If you do need to make a change, we will do our best! Please reply to your order confirmation email for the quickest response.
RETURNS / EXCHANGES:
- What is your return/refund policy?
Rest assured. We are confident you will love our products. If you don’t for any reason, just send it back to us and we’ll refund your money.
Please note: refunds do not include any expedited shipping costs paid on your original order (if applicable).
Just make sure the item is still in its original condition, and get it back to us within 60 days to receive your refund. You can begin your return/exchange process here.*
*Due to the current global pandemic, we are allowing returns and exchanges beyond the 60 day period within reason. We do still request that you contact us for your return/exchange within that 60-day period, but we understand that the return process may take a bit longer.
Some items are marked as not returnable due to safely/health reasons. Western Rise is unable to accept returns for face masks, under garments or related items. Items that are not returnable, will be marked as such on the product page.
- I would like to make a return / exchange, what do I do?
**Please note that exchange policies DO NOT apply to international purchases. All international purchases are final.**
- I received Western Rise product as a gift, and I would like to return/exchange it. What do I do?
Send us at email at help@westernrise and include your name, address, phone number, name of original purchaser and order #, if you have it. We will then send you along a shipping label and instructions for your return/exchange.
Returns will either be refunded to the original method of payment or will be given store credit.
Our normal 60-day return policy applies to gift exchanges, except for orders placed between November 1- 31, which are eligible for return/exchange until January 31st the following year.
- I ordered an item from the Last Chance collection, are these items available for return/exchange?
Items ordered from our Last Chance section are not eligible for return or exchange, as they are heavily discounted and in limited supply. Items ineligible for exchange will be marked as "All Sales Final" in your cart.
- I ordered an item in a bundle, can I return or exchange those items together or individually?
Items ordered in a discounted bundle are eligible for return or exchange together or individually.
However, If an item from a bundle is returned for a refund individually, then the bundle discount no longer applies, and your refund will be adjusted to reflect the new total, less the full cost of the other item. If you are returning an item individually from a bundle, please reach out to us directly at email@example.com to set up your return.
- A product that I want is out of stock, will you be restocking it?
Western Rise products are made in small batches and can go out of stock quickly. Some of our products are restocked regularly, while others are limited edition releases and will not be restocked.
If a product you would like is currently out of stock, you can select the size and color you would like and sign up with your email for a notification when it is back in stock. As our products are available on a first-come, first-serve basis, this is the best way to get the first shot at a product you are looking for!
If you have any questions about stock levels, or restocking times, feel free to reach out to us at firstname.lastname@example.org and we will be happy to help!
- What is your warranty?
If you are at all dissatisfied with the product, let us know at email@example.com and we will take care of it. If your item has a manufacturing defect in its materials or workmanship, please reach out to us, send along a few photos showing the issue, and we will get you a repair or replacement.
WESTERN RISE’s warranty doesn’t cover ordinary wear and tear or damage caused by improper use or accidents. WESTERN RISE will ultimately make the final decision whether any damage was caused by a manufacturing defect or wear and tear.
- Do you honor sale pricing after a sale ends?
Western Rise is unable to honor sale pricing outside of the posted sale date. Sale prices apply to in-stock items only and we are unable to do “rain checks” for out of stock products.
- I have multiple coupons codes from Western Rise, can I apply them all to my order?
Only one discount code may be applied to each purchase. We do not offer double discounts. In instances of large site-wide discounts additional discounts through codes are temporarily not available.
- I purchased an item with a discount or during a sale is it still eligible for a return/exchange?
Yes! Items purchased at sale price are eligible for return or exchange according to Western Rise policies for the same item in a different color or size. Western Rise is not able to exchange for completely different products. If you would like to exchange for a different product, we will provide a gift card to apply to a new order.
- I purchased an item marked as “Final Sale” what does that mean?
All product marked as "Final Sale" are heavily discounted and items that we are no longer going to be restocking. Because of these reasons, these items are not eligible for returns or exchanges. This includes all sale items in our Last Chance collection.
- Does Western Rise offer gift cards?:
Yes! We do offer GIFT CARDS. Currently, they are offered at various $50 increments but if you would like a different amount, feel free to reach out to us at firstname.lastname@example.org and we can make any amount happen! Gift card codes can be applied during checkout and do not expire.