FAQs

Sizing / Fit

Western Rise products are designed and shaped specifically for an active lifestyle. We generally recommend ordering your usual size but, if you prefer a roomier fit, order a size up. 

For your convenience, we provide both general size guidelines as well as actual garment measurements on each product page. If you have any questions on sizing and fit, give us a shout at help@westernrise.com or send us a chat message, and we will be happy to help!

In the comfort of your own home! Western Rise is an online brand, so consider your bedroom the dressing room. We offer free returns and exchanges, so feel free to buy two sizes and return the size that doesn't fit.

Orders / Shipping

We offer Flat Rate $5 standard (7-10 business days)* shipping for all domestic (US) orders under $150.

For all orders over $150 we do offer FREE Standard Shipping, for all domestic (US) orders. 

*This timeframe is an estimate, Western Rise does not guarantee shipping timeframes for non-expedited shipping mehtods.

Due to COVID-19 precautions, and high volume of shipments, processing and shipping times for orders are seeing up to a 3-5 business day delay for delivery in some cases. We appreciate your understanding and patience.

We also offer several different Flat Rate expedited domestic (US) shipping options:

Priority (3-5 Business days) - $7 flat rate

Express (2 -3 business days) - $15 flat rate

Overnight (1-2 business days) - $40 flat rate 

Please note: all shipping option times are based on in-route time after the order has been processed. The first business day after your order is processed, is the first shipping day. 

Orders that are received before 12pm PT Monday-Thursday are processed same-day.  Orders placed after 12pm Friday, or orders placed Saturday-Sunday, are processed the following business day (usually Monday). We ship from our warehouses in CA and FL, and orders may be split into 2 shipments based on inventory availability.

Please note: Western Rise ships orders to the address provided to us at time of checkout and is not responsible for reshipping packages misdelivered or returned to sender. if the address provided is incorrect.

If you notice an incorrect address on your order confirmation, please contact us ASAP, so we can correct it prior to shipping.

If you have any questions about shipping times, estimates, or have special shipping/handling instructions, please reach out to us at help@westernrise.com, or chat with us on the site, before you place your order.

Yes! We offer shipping with Passport to a variety of countries in North America, Europe, Asia and the world. Shipping rates are set by our carrier and are shown at checkout. Once your order is shipped, we will provide you with point-to-point tracking.

If you do not see your country listed in shipping options, please contact us at help@westernrise.com for additional shipping options.

Please Note: Due to COVID-19 precautions and related delays, international orders are taking a few extra days to process. Packages are also taking an additional 2-4 weeks for delivery but you will receive an accurate delivery estimate once your order ships. We appreciate your patience with these delays and please feel free to reach out to us if you have any questions/concerns. 

Duties and Taxes: When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination, but we also offer the option to pre-pay these fees when you place your order.

For some countries, customs/duties are due at the time of checkout. For these countries, only the "duties paid" shipping option will be available.

You are responsible for ensuring compliance with laws and regulations of the country of destination. Western Rise does not have any responsibility for these additional charges that may apply. We are unable to mark international shipments as “gifts” or misrepresent/change the value of items on packages shipped internationally. 

If you are unsure of the customs fees leveraged by your country of origin, we encourage you to contact your local customs office prior to ordering, or select the "duties paid” shipping option to 

Additionally, please double-check your shipping address before you place your order. International shipments returned to us because of insufficient/incorrect address information, or refusal to pay customs, will not be reshipped at Western Rise's cost, and you will be responsible for reshipping fees. 

We do not currently offer expedited shipping options for international (Non-US) shipments.  

Our warehouse ships orders very quickly which makes it extremely difficult for us to make changes to orders once they are placed. Because of this, we are not able to guarantee any requested changes to an order after it is placed.

If you do need to make a change, we will do our best! Please reply to your order confirmation email for the quickest response

Returns / Exchanges

Rest assured, we are confident you will love our products. If you don’t for any reason, we offer pre-paid return labels, so your return shipping is always free

Just make sure the product is still in its original condition, unworn, with tags still on, and initiate your return/exchange within 30 days to receive an exchange, store credit or refund. 

Please note: refunds do not include any shipping costs paid on your original order (if applicable).

We do extend our return/exchange period to 60 days during the holidays, to allow for gift returns or exchanges. All items purchased from after Nov. 1st are eligible for return/exchanges until Jan. 31st of the following year.

You can begin your return/exchange process here.*

Some items are marked as not returnable due to safety/health reasons. Western Rise is unable to accept returns for face masks, opened socks, undergarments or related items. Items that are not returnable, will be marked as such on the product page and marked as non-returnable in our returns portal. In order to ensure the safety or our warehouse staff, no exceptions will be made for returns of marked non-returnable items. We appreciate your understanding. 

Additionally, returned items that arrive in visibly worn/used condition are not eligible for returns or exchanges and will be returned.

Unfortunately due to the high cost of international shipping, our standard return/exchange policies DO NOT apply to international purchases.

All international purchases are FINAL.

That said, if an item is not working out for you, we can usually facilitate a return if you pay the return shipping costs. Refunds will be processed upon receipt, excluding any original shipping or customs/duties fees. We are unable to process exchanges for non-US orders.

If you do need to process a return on an international order, please reach out to our CX team directly at help@westernrise.com and they will be happy to help

The best and quickest way to set-up a return or exchange is through our returns portal: returns.westernrise.com.

If you are having trouble setting up your return/exchange through this portal, please send us an email at help@westernrise.com and we can get that return/exchange started for you.

**Please note that exchange policies DO NOT apply to international purchases. All international purchases are FINAL.**

If you have the order number or email of the purchaser, you can set-up the return HERE.

If not, send us at email at help@westernrise and include your name, address, phone number, name of original purchaser and order #, if you have it. We will then send you along a shipping label and instructions for your return/exchange.

Returns will either be refunded to the original method of payment or will be given store credit, less the original shipping cost (if applicable).

Our normal 30-day return policy applies to gift exchanges, except for orders placed between November 1- 31, which are eligible for return/exchange until January 31st the following year.

Items ordered from our Last Chance section are not eligible for return or exchange, as they are heavily discounted and in limited supply. Items ineligible for exchange will be marked as "All Sales Final" in your cart.

Items ordered in a discounted bundle are eligible for return or exchange together or individually.

However, If an item from a bundle is returned for a refund individually, then the bundle discount no longer applies, and your refund will be adjusted to reflect the new total, less the full cost of the other item. If you are returning an item individually from a bundle, please reach out to us directly at help@westernrise.com to set up your return.

Product Availability

Western Rise products are made in small batches and can go out of stock quickly. Some of our products are restocked regularly, while others are limited edition releases and will not be restocked. 

If a product you would like is currently out of stock, you can select the size and color you would like and sign up with your email for a notification when it is back in stock. As our products are available on a first-come, first-serve basis, this is the best way to get the first shot at a product you are looking for!

If you have any questions about stock levels, or restocking times, feel free to reach out to us at help@westernrise.com and we will be happy to provide current updates.

Please note that due to shipping and processing times currently being subject to delays, all restocking times posted on the site or provided by our CX team are subject to change but, we will provide you with the most accurate information based on our current shipping/arrival time frames. 

Care

Due to these pieces having a Durable Water Repellent application, they will absorb less odor, resist most stains and can be worn more/longer than typical apparel. 

Thus, they can and should be washed less frequently. 

Wash with like colors with mild detergent cold. Tumble dry low or lay flat. Do not use fabric softener during wash as this may damage the water repellency. 

Please note that due to the stretch material of these pants, you may experience up to a half-size shrinkage after washing and drying in warm/hot water. This is temporary and they will return to their normal size after a wear. They can also be stretched back out by hand if needed. 

Do Not bleach. Do Not dry clean. Iron on low heat ONLY.  

Avoid oils and grease as they will permanently damage the water repellent treatment and possibly stain the piece. To remove oil stains use mild dish detergent like Dawn.

Water Repellent Treatment- To reactivate treatment machine dry on medium heat or iron on low heat no steam.

Due to these pieces having a Durable Water Repellent application, they will absorb less odor, resist most stains and can be worn more/longer than typical apparel. 

Thus, they can and should be washed less frequently. 

Wash with like colors with mild detergent cold. Tumble dry medium or hang dry. Do not use fabric softener during wash as this may damage the water repellency. 

Do Not bleach. Cool iron ONLY.  Dry clean by professional only. 

Avoid oils and grease as they will permanently damage the water repellent treatment and possibly stain the piece. To remove oil stains use mild dish detergent like Dawn.

Water Repellent Treatment- To reactivate treatment, machine dry on medium heat

Wash with like colors with mild wool detergent (Kookaburra) cold. Lay flat to dry(recommended).  


These can be tumble dried, low, but expect a half-size shrinkage.


Do not
use bleach. Do not dry clean.

Due to the nature of the merino wool fabric, this piece does not need frequent laundering and does not need to be washed often.

We recommend hand washing and drying flat, or dry cleaning to extend the life of this piece.

While not recommended, if machine washed and dried, expect a half-size or more shrinkage.

Due to these pieces having a Durable Water Repellent application, they will absorb less odor, resist most stains and can be worn more/longer than typical apparel. 

Thus, they can and should be washed less frequently.  

Wash with like colors with mild detergent cold. Tumble dry low or lay flat. Do not use fabric softener during wash as this may damage the water repellency. 

Do Not bleach. Do Not dry clean.

Avoid oils and grease as they will permanently damage the water repellent treatment and possibly stain the piece. To remove oil stains, use mild dish detergent like Dawn.

Water Repellent Treatment - To reactivate treatment, machine dry on medium heat or iron on low heat, no steam.

Machine Wash Cold. Tumble dry low or hang dry (recommended).

Do Not Iron. Do Not Bleach. Do Not Dry Clean.

Wash with like colors with mild detergent.

Tumble dry low or line dry. Expect half-size shrinkage on first wash/dry.

Due to these pieces having a Durable Water Repellent application, they will absorb less odor, resist most stains and can be worn more/longer than typical apparel. 

Thus, they can and should be washed less frequently. 

Thus, the AirLofts can and should be washed less frequently.

When necessary: wash with like colors with mild detergent cold. Line dry.

Do not use bleach or fabric softener as these will damage coloring and water resistance.

Over time the water resistance may appear to wear down. The water resistance can be reactivated with a quick tumble in the dryer on low or by applying a tech wash.

Avoid oils and grease as they will permanently damage the water repellent treatment and possibly stain the piece.

Warranty

We offer a limited lifetime warranty on all of our products against defects in material or workmanship. 

If your item has a manufacturing defect in its materials or workmanship, please reach out to us at help@westernrise.com, send along a few photos showing the issue, and we will get you a repair or replacement.

WESTERN RISE’s warranty DOES NOT cover ordinary wear and tear, damage caused by improper care, improper use or accidents.

WESTERN RISE will ultimately make the final decision whether any damage was caused by a manufacturing defect or wear and tear.

Sale Terms

Western Rise is unable to honor sale pricing outside of the posted sale date. Sale prices apply to in-stock items only and we are unable to do “rain checks” for out of stock products.

Only one discount code may be applied to each purchase. We do not offer double discounts. In instances of large site-wide discounts, additional discounts are temporarily unavailable to use during the sale term.

We do make an exception for rewards codes, which can be used with other discount codes and during sales.

Yes! Items purchased on sale are still eligible for return or exchange according to our normal 30-day return policy.

All products marked as "Final Sale" are heavily discounted and items that we are no longer going to be restocking, or are items that we cannot allow returns on due to health and safety reasons.

Because of these reasons, these items are not eligible for returns or exchanges. This includes all sale items in our Last Chance collection.

Gift Cards

Yes! We do offer Gift Cards. Currently, they are offered at various $50/$100 increments but if you would like a different amount, feel free to reach out to us at help@westernrise.com and we can make any amount happen!

Gift card codes can be applied during checkout and do not expire.

Please Note: Gift cards are only eligible for purchases on westernrise.com or at our HQ store in Telluride, CO.

They cannot be used for purchases through other online stores or retail locations.

Rewards Program

Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll automatically be enrolled in our rewards program and start earning points.

Please note that all orders placed prior to 07/14/2021 are not eligible for points and we cannot add points retroactively.

However, all orders placed in 2021 DO count towards your reward tier amount.

You can earn points by participating in any of our rewards promotions. Simply click on the 'Earn Points' tab to view and take part in our current opportunities. Make sure to check back often, as we will continue to add new options to earn points.

Points can be redeemed for discounts on future orders.

Exchanging your points for great rewards couldn't be easier! Simply visit the 'Get Rewards' tab to view all of our great reward options and click the 'Redeem' button to redeem your reward.

Your up-to-date points balance is displayed on your rewards page. Just login to your account to view your current balance.

Sign up is 100% free and you will begin earning points immediately after sign-up. Make sure to visit the 'Earn Points' tab to get started.

You should receive points in your account a few minutes (or less) after you complete a promotion! If you are not seeing your points, refresh your browser.

Nope! Your points will never expire.

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.

For example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place.

We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.

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