Returns & Exchanges

What is your return/refund policy (Domestic)?

We're happy to accept returns on unworn items in their original condition, (unworn, unwashed, tags attached,) ordered through www.westernrise.com within 30 days of their original ship date. Returns, exchanges, and store credit are free. 

We accept returns at all of our store locations, through your local Happy Returns Bar, or mail for products ordered through www.westernrise.com. Please visit the retailer directly for any purchases from other locations including Amazon.

Find a Happy Returns Bar location HERE 

Begin a mail in return/exchange HERE

Begin a gift exchange HERE

Holiday Return Window: We extend our return/exchange period during the holidays, to allow for gift returns or exchanges. All items purchased from after November 1st are eligible for return/exchanges until January 15th of the following year.

Exceptions: Western Rise is unable to accept returns for face masks, socks, and undergarments and Last Call/Final Sale items. We appreciate your understanding. 

Note: Refunds do not include any shipping costs paid on your original order.

 

What is your Return Policy (International)?

We do not accept returns or exchanges for international orders. For questions please our CX team directly at help@westernrise.com


If you backed a Western Rise project on Kickstarter, please email us directly with any return/exchange requests. 

**Please note that exchange policies DO NOT apply to international purchases. All international purchases are final. If a package is refused due to the customs fees not being paid, we will be unable to refund you for your shipment.**

**Please follow our return process or contact us before sending back your return. Sending a return without notifying us will cause extreme delays in processing. Western Rise is not responsible for any return packages that are shipped without our provided pre-paid return label.**

I received Western Rise product as a gift. How do I exchange it? 

If you have the westernrise.com order number or email of the purchaser, you can begin a gift exchange HERE

Please reach out to the retailer directly for any purchases made from non westernrise.com locations including Amazon.

For assistance email at help@westernrise.com and include your name, address, phone number, name of original purchaser and order #, if you have it. We are happy to help.

Gift returns will be issued in store credit.

The 30-day return policy applies to gifts Orders placed between November 1- 31, are eligible for return/exchange until January 15th.

Are Last Chance or Final Sale collection eligible for return/exchange?

Last Chance or Final Sale items are not eligible for return or exchange. We appreciate your understanding.

Can I return or exchange items purchased in a bundle together or individually?

 Items ordered in a discounted bundle are eligible for return or exchange together or individually.

If an individual item from a bundle is returned for a refund, then the bundle discount no longer applies. Your refund will be adjusted to reflect the new total, less the full cost of the other items. 

For assistance please reach out to us directly at help@westernrise.com.

 

What is your warranty?

Our goal is to make the BEST product.  If your item has a manufacturing defect in its materials or workmanship you can return it at any time for repair or replacement. Please reach out to us at help@westernrise.com for assistance. Make sure to include some images of the defect.

WESTERN RISE’s warranty doesn’t cover ordinary wear and tear or damage caused by improper use or accidents. WESTERN RISE will ultimately make the final decision on whether any damage was caused by a manufacturing defect or wear and tear.